Terms & Conditions

Finom Terms & Conditions

Prices

All of the prices displayed on our website are inclusive of GST and are quoted in New Zealand dollars.

Delivery

We use Fastway couriers to deliver our product NZ wide.

Orders are dispatched on an overnight service Monday – Friday only (excluding Public Holidays). Saturday deliveries will incur an additional charge.  Rural deliveries take two working days and may incur an additional charge.  PO Box address deliveries are not possible.

Because the product is perishable, if the recipient is not home when the driver makes the delivery, the parcel will be left in the best possible location.  When placing your order, please leave reasonable instructions for the driver to leave your parcel in a safe place in the “Additional instructions Section”.  If the courier cannot find a suitable and safe location to leave the parcel, a “Card to Call” will be left as a last resort.  We cannot accept any responsibility for any deterioration of product if the Card to Call is not actioned immediately by the recipient.

It is the customer’s responsibility to provide accurate and complete address information.  We do not accept liability for inaccurate or incomplete information, either resulting in a failed delivery or a delivery delay.

All deliveries to hospitals are made to a central in-coming goods delivery area, and delivered to the patient by hospital staff (for security reasons).  We can therefore only be held responsible for delivery to the in-coming goods area.

Once your order has been sent, we will email you the track and trace number.  Please follow the link to Fastway to monitor your order, and contact us within 48 hours of the required delivery date if there are any problems.

Please note, we do not accept liability for parcels that are damaged or go missing after delivery.

Replacements & Refunds

No refunds will be given for products if you have simply changed your mind.

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.

If your order of macarons has been damaged, delayed or have gone missing in transit, a replacement or refund will be at our discretion.  Please contact us immediately (within 48 hours of expected delivery) by emailing info@finomcatering.co.nz or call 06 3796621.  Where possible, please include a picture of the product and describe the damage so that we may provide the appropriate remedy.

Any refunds will be provided within 7 days to your nominated bank account.

Privacy & Security

To ensure the safe and secure processing of your credit card details, we offer a secure payment gateway via eway. eway is an approved site for both Visa and Mastercard.

We respect our customer’s privacy, and will only use your personal information collected via our ordering process to contact you regarding your order where necessary, and advise you of any new products and promotions.  We will only keep personal information deemed necessary to serve our legitimate business purposes.  We do not have access to your credit card details via eway.

If at any time you wish to have your details removed from our mailing list, please contact us.

Copyright

We reserve all rights to material in this website.  Unauthorised use of any image, text, logo, description or other material in this website is forbidden.  Please contact us on info@finomcatering.co.nz to request permission.